Privacy Policy
Neat and Tidy Pros LLC Effective Date: January 16, 2026
We respect your privacy. This policy covers all data collected via our website, bookings, and SMS. We fully comply with the California Consumer Privacy Act (CCPA/CPRA), Telephone Consumer Protection Act (TCPA), CTIA guidelines, and 10DLC requirements.
1. Information We Collect
Contact info (name, address, email, mobile phone number)
Booking & service preferences
Payment data (processed via Stripe – no full card numbers stored)
SMS opt-in records & message history
Website analytics (IP address, browser type, pages viewed, cookies)
2. How We Use Your Data
Deliver and manage cleaning services
Send transactional SMS (appointment reminders, confirmations) with prior consent
Send marketing SMSonly with prior express written consent + double opt-in
Process payments and issue receipts
Improve our website and services
3. SMS A2P Compliance (TCPA / CTIA / 10DLC)
All SMS sent via registered 10DLC numbers
Transactional messages: Consent via providing your number
Marketing messages: Require prior express written consent (checkbox/digital form) + double opt-in confirmation
Every message contains: Sender identification Reply STOP to unsubscribe Reply HELP for assistance Brief content description
No SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco)
No autodialing for marketing without written consent
Frequency limited per CTIA best practices
4. Sharing Your Information
We do not sell your personal information as defined under CCPA/CPRA. We share only with:
Service providers (payment processors, SMS platforms, scheduling tools) under data processing agreements
Legal authorities when required by law
5. Your California Privacy Rights (CCPA/CPRA)
Right to know what personal information we collect/use/share
Right to access and receive a copy
Right to delete personal information
Right to correct inaccurate data
Right to opt-out of sale/sharing (we do not sell or share for cross-context behavioral advertising)
Right to limit use of sensitive personal information (we do not collect sensitive data)
Submit requests to [contact email not provided – please insert]. We will verify and respond within 45 days (extendable to 90 days if necessary).
6. Data Security & Retention
We use SSL/TLS encryption, access controls, and regular security audits. Payment data is PCI-DSS compliant via Stripe. Retention:
Bookings & payments: 7 years (tax compliance)
SMS consent records: duration of consent + 5 years
Website analytics: up to 26 months
7. Children
Our services are not directed to children under 13. We do not knowingly collect data from minors.
8. Changes to This Policy
We may update this policy. Material changes will be posted here and, where practical, notified via email or SMS (with opt-out mechanism). Continued use constitutes acceptance.